Terms of service

Terms of Service

Effective Date: July 12, 2026

Welcome to Vellara Silver. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.

1. About Vellara Silver

Vellara Silver is an online retailer specializing in premium 925 sterling silver jewelry. Throughout these Terms, “we,” “us,” and “our” refer to Vellara Silver, and “you” refers to the customer using our website.

2. Eligibility

By using our website, you confirm that you are at least the age of majority in your province or territory of residence or have permission from a parent or legal guardian.

3. Products

We strive to display our products as accurately as possible. However, actual product colors, finishes, and sizes may vary slightly due to lighting, photography, screen settings, and natural variations in materials.

All measurements are approximate.

4. Pricing

All prices are listed in Canadian Dollars (CAD) unless otherwise stated.

Prices, promotions, and product availability are subject to change without prior notice.

We reserve the right to correct pricing errors and cancel orders placed with incorrect pricing.

5. Orders

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product availability
  • Pricing or listing errors
  • Suspected fraud
  • Violation of these Terms

If your order is cancelled after payment has been processed, you will receive a full refund.

6. Payment

Payment must be received before your order is processed.

We accept payment methods offered at checkout through our secure payment providers.

We do not store your complete payment card information.

7. Shipping

Shipping times provided are estimates only.

Once an order has been shipped, delivery is the responsibility of the shipping carrier. Vellara Silver is not responsible for delays caused by weather, customs, strikes, or courier issues.

Customers are responsible for providing accurate shipping information.

8. Returns and Exchanges

Please refer to our Return Policy for complete details.

Items must be returned in their original, unworn condition with all original packaging unless otherwise specified.

Customized, engraved, clearance, or final sale items may not be eligible for return.

9. Warranty

If your jewelry arrives damaged or defective, please contact us within 7 days of delivery.

This warranty does not cover:

  • Normal wear and tear
  • Accidental damage
  • Improper care
  • Misuse
  • Loss or theft

10. Jewelry Care

925 sterling silver naturally tarnishes over time.

Customers are encouraged to store jewelry in a dry place and avoid exposure to chemicals, perfumes, lotions, chlorine, and excessive moisture.

Proper care will help preserve the appearance of your jewelry.

11. Intellectual Property

All website content, including logos, product images, designs, graphics, text, and branding, is the property of Vellara Silver and may not be copied, reproduced, distributed, or used without written permission.

12. Limitation of Liability

To the maximum extent permitted by law, Vellara Silver shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our products or website.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

13. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of your information in accordance with that policy.

14. Governing Law

These Terms of Service are governed by the laws of the Province of Ontario and the applicable laws of Canada.

Any disputes arising under these Terms shall be resolved in the courts of Ontario, Canada.

15. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

The updated version will be posted on this page with a revised Effective Date.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us through the contact information provided on our website.

Thank you for choosing Vellara Silver.